Terms & Conditions

Terms & Conditions For Move My Bike

Making A Booking/Cancellations:

Once a booking form has been filled in on our website and a confirmation email has been sent, the customer agrees the form they have submitted and our confirmation email creates a service agreement. Cancellations will only be accepted by phone, 30% of the agreed charge in the service agreement will still be payable by the customer after cancellation. In each service agreement, the customer is given a set time frame for Move My Bike to carry out the job. We will endeavour to make collections and deliveries within the timeframes given but on occasions there are instances that will make it impossible. If we go over the timeframe given for collection and delivery then no cancellation charges will be brought if the customer wishes to cancel. We will contact the collection point the day before collection to give a 2 hour time slot. We will contact the delivery point the day before delivery to give a 2 hour time slot. We try our best to accommodate requests for pick up/delivery times, however our say is final and if collection/delivery points can’t be available for the time slots we give then we can’t guarantee to stay within the given timeframes, the customer understands the need for flexibility at both collection and delivery points before making a booking.

Delivery ETA’s:

The time slots we give for collection and delivery are estimated times of arrival, on delivery day customers agree to be flexible and wait in or provide an alternative delivery address within 5 miles of the original delivery address. If no one can be available and no alternative delivery address can be given then the Motorbike may have to be left unattended in the most convenient position for the driver.

Motorbike Keys, Logbooks & Service History:

We are not responsible for collecting and delivering the above, we request before a customer makes a booking that any paperwork/Keys are either posted or attached securely to the Motorbike we are transporting. We will not accept responsibility for lost paperwork/Keys or service history that was not securely attached to the motorbike to which it belongs.

Spare Parts, Panniers etc:

We don’t charge extra for detachable panniers and a small amount of motorbike parts (if agreed by Move My Bike by Email), however because we don’t charge extra we expect them to be boxed. We will not accept claims for damage to panniers or parts that are not SECURELY boxed/Wrapped. ALL parts to travel with the Motorbike MUST be declared on the booking form at the time of booking. Move My Bike will accept NO responsibility for any parts/panniers that are not declared on the booking form, they will be left at the collection point, it will be totally the customer’s responsibility to then arrange shipping at their own cost for such parts/panniers and Move My Bike must be paid in FULL for delivering the Motorbike. Boxes must be no bigger than 2ftx2ftx2ft per bike carried and weigh no more than 15kgs and be clearly labelled up with delivery details. Extra charges could apply to anything outside these parameters.

Making A Claim For Damages:

Any damage to delivered motorbikes that is thought by the customer to have happened in transit must be brought to the delivery drivers attention, once our driver has left the delivery address no claims for damages will be accepted. Each driver is fully insured to carry your motorbike as explained on our about page.